REFUND POLICY

Refund Policy


Effective Date: April 28, 2025This Refund Policy outlines the terms under which you may request a refund for products purchased from [VNIMTI] ( "our"). By making a purchase, you agree to the terms of this policy.

1. Eligibility for Refunds

Refunds are available for qualifying products that meet the following criteria:
  • Damaged or Defective Items: If your product arrives damaged, defective, or incorrect due to our error, we will provide a full refund or replacement within 14 days of delivery.
  • Unopened and Unused Items: Physical products must be returned in their original packaging, unused, and in resalable condition within 30 days of the delivery date.
  • Digital Products: Refunds for digital downloads (e.g., e-books, software) are only available if the product is proven to be non-functional, provided no more than 7 days have passed since purchase and the product has not been downloaded or activated.

2. How to Request a Refund

To initiate a refund, please follow these steps:
  1. Contact Customer Support: Email us at [tshtds@sina.com] within the eligibility period, providing your order number, reason for refund, and relevant evidence (e.g., photos of damaged items).
  1. Return Shipment (for physical products): If approved, we will provide a return address and instructions. You are responsible for return shipping costs unless the refund is due to our error.
  1. Review and Approval: Our team will inspect returned items (if applicable) and process your request within 5-7 business days of receipt.

3. Refund Processing

  • Methods: Refunds will be issued to the original payment method (credit card, PayPal, etc.). Alternative arrangements may be made for store credit at our discretion.
  • Timing: Allow 3-10 business days for the refund to appear in your account, depending on your payment provider's processing times.

4. Exceptions and Exclusions

The following purchases are not eligible for refunds:
  • Customized or Personalized Items: Products made to your specific specifications (e.g., engraved jewelry, custom prints).
  • Final Sale Items: Clearly marked "non-returnable" or "final sale" in product descriptions.
  • Subscription Services: Pro-rated refunds may be available for canceled subscriptions, subject to our Subscription Terms.
  • Acts of Misuse: Products damaged due to customer negligence, improper use, or unauthorized modifications.

5. Contact Us

For questions about this policy or refund requests, reach out to us at:
  • Email: [tshtds@sina.com]
  • Business Hours: Monday-Friday, 9 AM-5 PM [Time Zone]
By using our services, you acknowledge that you have read, understood, and agreed to this Refund Policy. We reserve the right to modify these terms at any time, with updates posted on this page. Please check back periodically for changes.
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